Introduction

This constitutes the service agreement between Iron & Oil Garage and customers who book or receive services from Iron & Oil Garage. By confirming a booking, the customer agrees to these terms.

Booking Terms

Arrival timing may be affected by route conditions, weather, prior appointments, access issues, or other field-service delays.

Cancellations and Rescheduling

Customers may cancel without a late-cancellation penalty until 24 hours before the appointment. No additional fee is charged for cancellations after the deadline or no-shows. A late cancellation or no-show penalty will be applied in the following conditions: cancellation after the deadline, an incorrect or inaccessible service location, the equipment being unavailable, unsafe working conditions, or an unreachable customer when approval, access, or clarification is needed. Customers can reschedule until 24 hours before the appointment. If the technician needs to reschedule, the customer may accept the new time or receive a full refund. Service may need to be rescheduled, paused, or adjusted because of weather, unsafe working conditions, unavailable access, restricted parking, missing keys, unavailable equipment, or conditions outside Iron & Oil Garage's control.

Payment and Fees

Payment is due when the job is completed. After completion, Iron & Oil Garage will send an invoice for the final service price, including any approved changes, applicable taxes, fees, trip fees, diagnostic fees, parts, and labor.

Pre-Existing Conditions

Iron & Oil Garage is not responsible for pre-existing mechanical, electrical, cosmetic, or hidden conditions, unrelated failures, normal wear, or issues that are discovered during diagnosis or service. No warranty is guaranteed by the technician unless a written warranty is provided separately.